Customer Service

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Customer Service Contact: hello@haleywood.design

Customer Service Hours: Monday thru Friday, 10:00am – 5:00pm EST

Shipping & Returns Policy

Shipping

All orders are carefully packed and shipped from Thomson, Georgia. Processing times may vary depending on the item purchased, especially for preorder or limited-run products.

  • In-stock items typically ship within 3–7 business days.

  • Preorder items will ship according to the timeline listed on the product page. Estimated ship dates are provided in good faith and may be subject to change. Any updates will be communicated via email.

Once your order ships, you will receive a confirmation email with tracking information. Please note that shipping timelines provided by carriers are estimates and may vary due to factors outside our control.

At this time, we are not responsible for delays caused by the shipping carrier, weather, or incorrect shipping addresses entered at checkout.

Returns/Exchanges

All goods must be checked upon receipt. Please contact us within 7 days of receipt if you have any questions about the products you have received as we place the highest importance on supplying all orders correctly.

If you are not completely satisfied with your purchase, you may request your item for either 1) a full refund within 7 days of receiving your order or 2) an exchange for store credit within 14 days of receiving your order. To qualify for a refund or exchange, all merchandise approved for return should be returned in its original condition and must be shipped back within 7 days of the return approval date. Refunds/replacements cannot be arranged until we have received and inspected the returned order. Shipping and handling fees are non-refundable and the customer must pay shipping fees associated with returning or exchanging an item. We strongly advise to use a trackable mail service for your return, as we are not responsible for lost packages. Once your return is processed, we will promptly issue a credit to your credit card or send the exchanged items. Please contact hello@haleywood.design for our return address or if you have any questions regarding a refund or exchange.