Customer Service
We are here to help — send us an email, we'd love to hear from you!
Customer Service Contact: orders@haleywood.design
Customer Service Hours: Monday thru Friday, 10:00am – 5:00pm EST
Shipping & Returns Policy
Shipping
All orders are carefully packed and shipped from Thomson, Georgia. Processing times may vary depending on the item purchased, especially for preorder or limited-run products.
In-stock items typically ship within 3–7 business days.
Preorder items will ship according to the timeline listed on the product page. Estimated ship dates are provided in good faith and may be subject to change. Any updates will be communicated via email.
Once your order ships, you will receive a confirmation email with tracking information. Please note that shipping timelines provided by carriers are estimates and may vary due to factors outside our control.
At this time, we are not responsible for delays caused by the shipping carrier, weather, or incorrect shipping addresses entered at checkout.
Returns/Exchanges
We hope you love your Haley Wood Design purchase as much as we loved creating it. If something isn't quite right, we're here to help.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at orders@haleywood.design.
Please include:
Your order number
A brief description of the issue
Clear photos of the item(s) and the original packaging
Once we've reviewed your request, we'll work quickly to make it right. Depending on the situation, we may offer a replacement, store credit, or a refund.
Please note that the requirement for unused merchandise does not apply to manufacturing defects discovered when opening your order. Haley Wood Design will cover return shipping costs for damaged, defective, or incorrect items.
If a mahjong tile becomes damaged after the initial 7-day period, please reach out to us. We will do our best to provide a replacement tile for collections that are currently in production. While we cannot guarantee replacement tiles, we'll make every effort to help.
Returns
Eligible items may be returned within 14 days of delivery.
To qualify for a full refund, items must be:
Returned in their original, unopened packaging
Unused and in like-new condition
Include all original accessories
Mahjong tile sets must be returned in their original shrink wrap with all included accessories to be eligible for a full refund.
Return Authorization
All returns must be approved before being sent back.
Please email orders@haleywood.design to request a return authorization. Returns sent without prior approval cannot be accepted.
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.
To help us process your return quickly, please include your name and order number with your package.
Final Sale
Unless otherwise noted, personalized items, gift cards, digital products, and clearance merchandise are considered final sale and are not eligible for return or exchange.